Heathrow Airport was having trouble uniting their 7,500+ employees across its offices and terminals. So they introduced a digital workplace initiative to transform the way employees connect and collaborate, making it easier and more efficient.
MSL’s first task was to work with employees to co-create the shape and features of the new digital workplace. We worked with employee groups, building a deep understanding of their lives and needs through empathy mapping exercises. This built trust and engagement from the outset.